ORDER PROCESSING:

Please allow 1 day to process your order. Expect an email within 1 day to let you

know your order is on the way!

STORE PICKUP – 151 Karkloof Road, Howick, 3290

Orders can be picked up daily, from [time]. An email will be sent when your order is ready for

pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the “Continue to

shipping” button. Local delivery is available for addresses within 10 km of our shops.

If the local delivery option does not show up during checkout, your order is not eligible for

local delivery.

Orders placed before noon during store hours will be delivered the same

day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking

information.

FLAT RATE SHIPPING

Orders are generally shipped within 2 days using The Courier Guy.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and

displayed at checkout.

For simple flat rate shipping: We offer R99 flat rate shipping to South Africa

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders

over R500). For multiple shipping options, you can list carrier options, prices, and delivery times

in a table.

Shipping option Estimated delivery time Price

Option 1 – 1 to 2 business days R99

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 7 days after delivery, if the item is unused and in its original

condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible

at [email protected] with your order number and a photo of the item’s condition. We

address these on a case-by-case basis but will try our best to work towards a satisfactory

solution.

If you have any further questions, please don’t hesitate to contact us at [email protected]